(a) Stay Calm and Contact Us. In the event of customer complain or a request for return or refund, please stay calm and contact our Whatsapp Customer Service team. Our support team is available Mondays – Fridays, 9am – 6pm.
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(c) Exchange or Refund? You shall have the option to either get refund for the item’s amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, we shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it takes two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and we will try our very best to shorten the process.
(e) Delivery cost. Delivery cost for returning item shall be borne by buyer. We shall bear the cost of shipping the replacement back to you.
Refund or replacement will not be applicable for the following situations:
a) Missing Original packaging
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as undergarments)